We are using the payment gateway PayPal mostly for selling digital products. (You can refer our products for more details)
Since the Buyer can download the scripts or ebook once after making the payment, returning the product is NOT appropriate as they are digital products which can be made multiple copies easily.
Recently one Buyer escalated a dispute with PayPal for asking refund for the script he bought using paypal.
But he is even not able to tell the problem he faces with the script. So, it looks like he blindly started asking refund even without start using the script.
So, obviously PayPal dispute was completed with favor to me. i-e I need not refund the money to the Buyer. Anyway, I had to spent lot of time unnecessarily to participate in the dispute. (But still it is NOT like vWorker.com which will completely waste your time with meaningless arbitration)
And, after solving the dispute PayPal had asked the suggestions for improving it further. I had given below suggestions. I hope it will be useful for the Sellers who are mainly dealing with digital products. I am NOT sure about the feasibility of implementing these suggestions. What do you think about these suggestions? You can share your thoughts thro' the comments section.
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